Through many trials and errors, we have learned that your furnishing graphics to us, which were created by a graphic artist who does not understand web graphics, is much more trouble than it's worth. We prefer to create all graphics ourselves. However, if you are confident that your designer can furnish to us web-ready graphics in layered Adobe Photoshop files (.psd format), then we will accept the graphics. However, this will not institute a price reduction in the cost of your project as past experience has shown, we will spend just as much time formatting these graphics for your project. We will not accept flat, un-layered graphics for your design project. All graphics must be layered so that true transparency can be achieved, if necessary, for your design.
A non-refundable retainer fee is due before the project begins; no exceptions will be made. We require a retainer fee in proportion to the amount of the web design services you are purchasing. Our reason for this requirement is that website design and development is purely service work and our time cannot be recovered. A retainer fee ensures that we'll be paid for the time we spend on any project. Installments are available for projects $7,500 or more, to be agreed upon by both parties prior to the project's start, usually via written contract.
We generally create all graphics from scratch using the latest version of Adobe Photoshop. Some projects will require that we obtain ready-made, generic photos for displaying on the site. We purchase these types of photos, on your behalf, from Fotolia.com, where they are royalty free. We will not accept photos from you that are not royalty free to use on your project, nor do we steal graphics from other websites.
If you choose to use the free hosting provided to you for the first year of your site's operation, you will not be able to manage any aspect of your hosting. We manage it for you. You will be provided with FTP access so that you can upload and/or change your site's files on your own, if you wish. We maintain any databases or email accounts you may be using for your site. However, we can set you up with your own hosting account for an extra fee.
We accept Visa, MasterCard, American Express and Discover cards, PayPal, Personal Checks, Business Checks, Money Orders and Cashier's Checks. Personal checks will be required to clear our bank before any work begins on your project. We also accept wire transfers via Western Union.
Most all design packages and quotes that we provide come with free hosting for the first year of your site's operation. We will designate to you if hosting is not included. website statistics are not included with free hosting.
If you have a question that is not listed above, please email us and we'll be glad to answer your question.