Frequently Asked Questions
Why am I required to pay a retainer or down payment to get started on my project?
A retainer fee (down payment) is due before the project begins; no exceptions will be made. The usual amount of the initial down payment is 50% of the total project cost. A retainer is required because design and development is service work and our time cannot be recovered. A retainer fee ensures that we will be paid for the time we spend on a project. Installments are available for projects $5,000 or more, to be agreed upon by both parties prior to the project's start, usually via written contract. We also accept Afterpay, which will allow you to spread the cost over 4 payments.
How long does it take to build a website?
The timeline depends on the complexity of the project. A small business website may take 2–4 weeks, while larger or more complex websites can take 6–12 weeks or longer. Factors such as content preparation, revisions, and special features can also affect the schedule.
Will my website be optimized for search engines?
Yes. All websites are built with SEO best practices in mind, including clean code, fast loading speeds, mobile optimization, and proper page structure to help search engines understand your content.
Can I update the website myself?
Yes. If your website includes a content management system (CMS) per your specific request, you will be able to easily update the text, images, and other content without needing technical skills. You will not be able to change the overall layout nor design of the website.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover cards, PayPal, Personal Checks, Business Checks, Money Orders and Cashier's Checks. Bank Checks will be required to clear before any work begins on your project. We also accept Afterpay, which will allow you to spread the cost over 4 payments.